Why Poor Customer Service Will Wreck Your Home Business
There are many important aspects to running a truly successful home business online or from any other business location for that matter. One of the most important, but mostly overlooked is your customer service. Excellent customer service practices are a very essential ingredient to your business plan if your online business to survive and prosper. Poor customer service will wreck your home business.
Some reasons why you should have great customer service
One important thing that you should always keep in mind is that if it were not for your customers your business would not be possible. Customers wanting your products, service, or business is the life that your home online business needs to continue to grow an prosper.
If your business is one that you will operate online then you will have to take into consideration that you will have very little if any physical contact with your customer. This makes it much more imperative that you incorporate added ways to help your customers with a very high quality of customer service.
You should also be aware that great customer service is a potent motivator for your customers to pledge their return business as well as never ending loyalty. It isn’t hard to understand that a person will tend to go back to where they received great service or where they feel the were treated very well.
Providing excellent customer service is a good practice not only from a business point of view, it is also just good ethics, the right thing to do, “do un to others as you would have them do un to you” is a good way to gauge whether or not your customer service is measuring up to the high standards needed to keep your customers happy and satisfied.
Seven negative practices that will wreck your home online business
Detachment, lack of concern for your customer
It will pay for you to show that you are concerned about your customers needs, likes and dislikes. Everyone likes a little bit of concern and a show of interest. Never act like you are not interested in even the customers personal details like their profession and family status if possible. Also never “jump the gun” so to speak and try to solve their personal problems this is something that you know little about and is not your place and could lead to problems.
You should never make your customer feel as they are not welcome, make it uncomfortable for them to approach you, or contact you for any reason. Providing a hospitable essence to your online business customer service department by having understanding a courteous people to handle support request or support tickets is a good way to make your customer feel comfortable when they need to contact your business. Remember that different customers have different ideas of what it takes to be comfortable, so it up to you to make every effort to use the information that you have about your customer to meet that individual customers needs
Rudeness, bad manners
When handling any kind of interaction with your customer, whether it is a personal face to face or email, support request, or support tickets, being rude, showing bad manners, or arrogant nature will surely be one of the quickest ways to lose any chance for doing business or future business with your customers. You must transmit a cordial, friendly, and eager to help attitude to your customer as much as possible. Being confident but sincere will go along way toward establishing a long term understanding business relationship with your customer.
Bad Attitude, poor mindset
Don’t forget that just like you your customer has good days and bad. Your obligation is not to convey your bad day vibes on to your customer. Everybody catches a bad mood from time to time. because you are working from home online you may not always be able to gauge your customers attitude or mindset from the support request or email that you receive from them. Because of that you should always treat your customers with a optimistic and helpful attitude. This goes a long way with helping your unseen customer feel better no matter what there mood maybe or what ever their problem. Just you keeping a positive attitude will help your customers day.
Ignorance, being blind to your customers needs
If you are ignorant to your customers needs, problems, likes and dislikes this in itself could wreck your online home business. Don’t be fooled by taking this information lightly knowing your customer is of very high value and importance for the ultimate success of your business. Make sure you understand what it is that your customer wants listen to your customer carefully, what it is that they are asking you to do and then proceed to help satisfy them by providing your best effort to resolve their request. Do not presume that you already know the answer to your customers question before you have fully understood it. This ignorance will only cause customer dissatisfaction and needless hassles on part of both your customer and yourself.
Inaccessibility, not able to be found when your customer needs you תוכנהלשירות לקוחות
One of the most aggravating things that I can think of to happen to me when dealing with a online businesses customer support department is not being able to contact the business for help or getting no answer to my help request, then when I do finally get a response, the person handling the request is so arrogant that it makes you ask yourself… why did I ever buy this product from this guy? Then I immediately make sure to make a mental note to never do business with that company again. For your customer not to be able to get in contact with you is one of the most frustrating things in doing business online. If this is how you handle your customer service you will loose customers, you will wreck your home business. Make it a priority that your customer service is quickly available when your customer needs help. make sure you have given them enough working links to be able to locate you easily. It is part of your business to continue to help your customer to fix any problems with your product or service after the sale has been made